Data Recovery Submission

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Terms & Conditions

    By Submitting this form, you are agreeing to the terms and conditions below.

    • The Applicant states to A Star Forensics that they are the owner of, and/or has the legal right to be in possession of, all equipment/data/media given to A Star Forensics; and the Applicant will defend, at its expense, indemnify, and hold A Star Forensics harmless against any damages or expenses that may occur (including reasonable legal fees as determined by a court of competent jurisdiction), and pay any such determined cost, damages, or fees awarded against A Star Forensics resulting from the Applicant’s breach of this section.
    • The Applicant has advised A Star Forensics it has been unable to access, view and/or recover certain data, which the Applicant represents to be its property, and engages A Star Forensics to use its best efforts to identify said problem (if not already identified), and use its best efforts to retrieve said data or portion thereof and to provide such other services as may be agreed to between the Applicant and A Star Forensics in writing from time to time.
    • The Applicant is aware that should offences be disclosed during the extraction it will be incumbent upon A Star Forensics to inform the relevant authority.
    • The Applicant agrees that the equipment/data/media may be damaged, unusable, or otherwise inaccessible prior to A Star Forensics receipt, and the Applicant further acknowledges that the efforts of A Star Forensics and/or its suppliers to complete this engagement may result in the destruction of, or further damage to, the equipment/data/media. A Star Forensics, for itself and its suppliers, does not assume responsibility for any damages that may occur to the Applicant equipment/data/media during or as a result of A Star Forensics efforts to complete this engagement. A Star Forensics, for itself and its suppliers, makes no warranties or conditions for any good or service, either express, implied, statutory, or arising from any communication with the Applicant. A Star Forensics, for itself and its suppliers, specifically disclaims any implied warranty of merchantability, or fitness for a particular purpose arising from usage of trade in the course of dealing or performance.
    • The total cost of service will be provided only once the device is assessed. The customer will be provided with this Estimate in advance of any chargeable works being carried out.
    • Complaints should be made in writing and addressed to; The Secretary, A STAR FORENSICS LTD, Star House, PO Box 162, Neath, SA11 9BR.
    • The Applicant is aware that A Star Forensics will not retain any recovered data and that all the data will be handed to the Applicant.
    • In no event, will A Star Forensics or its suppliers be liable for any damages whatsoever, including, without limitation, damages for loss of data, loss of business profits, loss of any warranties, business interruption, or other pecuniary loss, or incidental, consequential, or indirect damages arising from this engagement even if A Star Forensics or any authorised representative, has been advised of the possibility of such damages, except if such damages arise from the wilful misconduct, negligence or fraud on the part of A Start Forensics. The Applicant acknowledges that the estimated and actual fees and charges reflect this limitation of liability and allocation of risk. The total liability of A Star Forensics or its suppliers to the Applicant under this agreement shall in no event exceed the total sums paid by the customer to A Star Forensics. Notwithstanding the foregoing, nothing in this Agreement shall operate to exclude or restrict either party's liability for death or personal injury resulting from negligence, or as a result of fraud, for which no limit applies.
    • A Star Forensics will use any Information provided by the Applicant only for the purpose of fulfilling the engagement and will use its best efforts to hold the Applicant's Information in the strictest confidence. To further clarify, each party agrees, for the term of these Terms and Conditions and for two years after its expiration or termination, to hold the other party’s Information in strict confidence, not to disclose such Information to third parties not authorized by the disclosing party to receive such Information, not to release the Information except to employees requiring the Information in the performance of their duties and who are made aware of and who are bound by obligations no less onerous than the confidentiality obligations set out herein, and not to use such Information for any purpose except as expressly permitted hereunder. A Star Forensics may disclose Information to the extent required by law. Confidentiality shall not apply to any information which entered the public domain through no fault of A Star Forensics; which was known to A Star Forensics prior to receipt from the Applicant; which is disclosed to A Star Forensics by a third party (other than employees or agents of either party); which in making such information available to A Star Forensics is not a violation of any confidentiality obligation to the disclosing party; which is independently developed by A Star Forensics without recourse to the Applicant's information; or which is illegal.
    • By submitting equipment/media/data to A Star Forensics, Applicant agrees to be bound by these Terms and Conditions. The Applicant must notify A Star Forensics of any inaccuracies, or changes to this information. 
    • A minimum cost of £75 will be charged if data is recovered but the Applicant no longer requires it.
    • Due to health and safety any device that is opened to gain access to the internal chip will be returned in its destroyed state.
    • Some processes require full payment upfront to cover the cost of data recovery process, the applicant will be full updated about this prior to work commencing.
    • The parties hereto are independent contractors and nothing in these Terms and Conditions shall be construed to make the parties hereto partners, joint venturers, employees or agents of each other, nor shall either party so hold itself out. Neither party shall make any representation or commitments on behalf of the other party.
    • A Star Forensics and Applicant shall each remain solely responsible for the payment of all wages and benefits for each of their own respective employees.
    • Each party represents, warrants and covenants that: (i) it has the full power and authority to execute and deliver these Terms and Conditions; and (ii) the execution, delivery and performance of these Terms and Conditions does not and will not result in the violation of any applicable law or conflict in any material respect with or constitute a material breach under any document, agreement, license or other writing by which it is bound.
    • Neither party shall disclose the terms of these Terms and Conditions, nor use the other party’s name, trade names, trademarks or logos or those of its affiliates in any brochure, advertisement, client list, press release, or other marketing material without the prior written consent of the other party in each instance.
    • These Terms and Conditions may be executed in multiple counterparts, which may be delivered by PDF or other electronic means and each of which when so executed will be deemed to be an original, but all of which together shall constitute one and the same instrument.
    • Privacy Policy

    Effective date: April 25, 2018

    A STAR FORENSICS LTD ("us", "we", or "our") operates the website (the "Service").

    This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

    We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from


    Personal Data

    Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

    Usage Data

    Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).


    Cookies are small pieces of data stored on a User’s device.

    Data Controller

    Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

    For the purpose of this Privacy Policy, we are a Data Controller of your data.

    Data Processor (or Service Providers)

    Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

    We may use the services of various Service Providers in order to process your data more effectively.

    Data Subject

    Data Subject is any living individual who is the subject of Personal Data.


    The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

    Information Collection And Use

    We collect several different types of information for various purposes to provide and improve our Service to you.

    Types of Data Collected

    Personal Data

    While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

    • Email address
    • First name and last name
    • Phone number
    • Address, State, Province, ZIP/Postal code, City
    • Cookies and Usage Data
    • Usage Data

    We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

    Tracking Cookies Data

    We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

    Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

    Examples of Cookies we use:

    • Session Cookies. We use Session Cookies to operate our Service.
    • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
    • Security Cookies. We use Security Cookies for security purposes.
    • Use of Data

    A STAR FORENSICS LTD uses the collected data for various purposes:

    • To provide and maintain our Service
    • To notify you about changes to our Service
    • To allow you to participate in interactive features of our Service when you choose to do so
    • To provide customer support
    • To gather analysis or valuable information so that we can improve our Service
    • To monitor the usage of our Service
    • To detect, prevent and address technical issues
    • Retention of Data

    A STAR FORENSICS LTD will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

    A STAR FORENSICS LTD will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

    Transfer Of Data

    Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

    If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

    Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

    A STAR FORENSICS LTD will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

    Disclosure Of Data

    Disclosure for Law Enforcement

    Under certain circumstances, A STAR FORENSICS LTD may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

    Legal Requirements

    A STAR FORENSICS LTD may disclose your Personal Data in the good faith belief that such action is necessary to:

    • To comply with a legal obligation
    • To protect and defend the rights or property of A STAR FORENSICS LTD
    • To prevent or investigate possible wrongdoing in connection with the Service
    • To protect the personal safety of users of the Service or the public
    • To protect against legal liability
    • Security Of Data

    The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

    Your Rights

    A STAR FORENSICS LTD aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

    Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

    If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

    In certain circumstances, you have the right:

    • To access and receive a copy of the Personal Data we hold about you
    • To rectify any Personal Data held about you that is inaccurate
    • To request the deletion of Personal Data held about you
    • You have the right to data portability for the information you provide to A STAR FORENSICS LTD. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

    Please note that we may ask you to verify your identity before responding to such requests.

    Service Providers

    We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

    These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

    Links To Other Sites

    Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

    Children's Privacy

    Our Service does not address anyone under the age of 13 ("Children").

    We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

    Changes To This Privacy Policy

    We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

    We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

    You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    Contact Us

    If you have any questions about this Privacy Policy, please contact us:

    • By email:


Our data recovery specialists also cover:
Data recovery AberdeenData recovery Belfast
Data recovery BirminghamData recovery Bristol
Data recovery CardiffData recovery County Tyrone
Data recovery DundeeData recovery Edinburgh
Data recovery GlasgowData recovery Lisburn
Data recovery LondonData recovery Manchester
Data recovery NewportData recovery Stirling

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